Read Our Customer Testimonials
The customer service was outstanding. I asked for a quote on a Sunday, and after another e-mail on Monday, they said that the vehicle would be at my location within the hour, and it was. The recovery van operator was efficient, friendly, and knowledgeable. I would recommend this company to anyone.
Ford Focus by Paul Kenny
11 October 2021
Not Stated by Mark Cosgrove
6 September 2021
Professional, good communication I felt my car was in good hands
Not Stated by Steve Richards
7 July 2021
Just had our ambulance moved by these guys and I can honestly say I have never received customer service to this level before. From my initial call to the collection to the delivery was faultless. 5 stars for Urban Vehicle Logistics and all the staff that helped out. Will be recommending you to all I know. Keep up the great work!
Ambulance by Ijaz Mahmood
7 July 2021
Great service for a short notice collection
Called on the off-chance for a next-day pickup and they were very pleased to help. Friendly staff, great service and super efficient. I would highly recommend them.
Unknown by Andy W-602
10 June 2021
Thank you for delivering my new vehicle, really appreciate the service.
Mercedes G Wagon by Kamal Uddin
8 June 2021
The customer service from these guys is excellent. They gave me help and advise. Although I didn’t use service at this particular time.they still took the time to talk to me and were on standby in case I needed them.i wouldn’t hesitate to use them if I needed too
Not Stated by Joanne Harbach
13 May 2021
Amazing service , never turn down a job, no job is to small or too big for these guys reputable company
Not Stated by Mohammed Kabir
19 April 2021
Excellent service received!! From the first point of contact the whole team did a brilliant job ensuring that they put my customer needs first. They were very professional, well mannered and efficient at completing an exceptional job. Going above and beyond to help me get my car sorted and to ensure minimum disruption to my day. Would definitely recommend them and will be using them again if ever needed. Thanks all!!
Not Stated by Wajeeha Hussain
6 April 2021
Nice people. Recovery.
Not Stated by K Khan
17 March 2021
GOOD SERVICE, KNOW WHAT THEY ARE DOING, VERY COMPETITIVE AND ACCOUNTS ARE VERY PROFESSIONAL. RECOMENDED. DRIVERS ARE ALWAYS ABLE TO GET THE LOAD SORTED EVEN IF DIFFICULT. THANK YOU
Not Stated by Edmund Goode
7 March 2021
Professional and Reassuring
Easy to deal with, competitively priced and kept in touch with updated arrival time which provided peace of mind.
Accounts Dept also very personable and professional.
Unknown by Victoria F-121
8 February 2021
They were amazing …….quick , easy , effortless and very friendly and efficient .They picked the car up when they said they would And delivered exactly when they said they would.Delivery driver was first rate and very helpful too.will Defo use them again .
Not Stated by David Mckeown
5 February 2021
Hopefully, I won’t have to but numbers are saved on my phone, absolutely first class service. Great communication and fantastic driver too! Thank you for rescuing me stuck in the countryside over Christmas.
Unknown by Steve F-525
29 December 2020
reasonable service and cheapest than others
Not Stated by Tudor Cozmuta
19 November 2020
Urban vehicle logistics was very helpful, they were able to take care of the services we needed in a fast and professional manner. Would definitely use their services again, thank you very much.
Not Stated by Project GLOBAL
24 September 2020
We required a recovery for my mum’s car and I can not rate Urban Vehicle Logistics enough for there first class service.The whole team at Urban from the management to the drivers are professional and nothing is too much trouble for them. They will go above and beyond to get the job done.Most definitely would recommend them and would not hesitate to use them again.
Not Stated by Rina Chauhan-Platt
22 September 2020
You are an absolute pleasure to work in cooperation with, swift, polite and nothing is ever an issue. Many thanks to you all at urban.. Robbie PJ Rhodes..
Not Stated by UK Orpheus
21 September 2020
We required a recovery for my mum’s car and I can not rate Urban Vehicle Logistics enough for there first class service.
The whole team at Urban from the management to the drivers are professional and nothing is too much trouble for them. They will go above and beyond to get the job done.
Most definitely would recommend them and would not hesitate to use them again.
Unknown by Rina C
3 September 2020
I just wanted to send a note to thank you and your staff for the efficient and trouble free service arranging and transporting my classic car from West London to Birmingham recently earlier this week.
I particularly want to commend your driver/technician, Mario, who is clearly very experienced and knowledgeable. He handled the loading, transfer and delivery with care, skill. and good humour.
I’d have no hesitation in recommending your services. Thank you.
Unknown by Peter P-488
2 September 2020
Everyone who I dealt with at Urban Vehicle Logistics were incredibly helpful, quick responses from the initial enquiry right through to the vehicle being delivered back to us. I will definitely be using again and would not hesitate in recommending them. Thanks again
Not Stated by Laura Desborough
6 August 2020
Great service wouldn’t go anywhere else!Staff are professional courteous and go the extra mile.Reliable and efficient prompt response. A very happy customer, definitely recommend to others.
Not Stated by Nahid Aktar
3 August 2020
Great service, quick & efficient, would highly recommend. Thanks Shaid .
Unknown by Jo A-199
1 August 2020
The entire team were incredibly helpful and efficient, right through from my initial enquiry to delivering the car back to us. Competitive rates and first class service, a big thank you again to a very professional team.
Unknown by Laura D-240455
6 July 2020
Excellent & professional set up, as always.These guys are always quick & very organized. If you want a job done, then look no further ! Thank you. Evolve cars.
Not Stated by Asif Iqbal
21 June 2020
Delivered a van bought from Copart for a good price. Friendly and helpful staff, will be using again.
Not Stated by Mohammed Aziz
17 June 2020
On behalf on Lancaster Reading JLR I would like to say a massive thank you to the team at Urban Logistics, they pulled out all the stops and delivered a car at very short notice. I would recommend them to any of my counterparts and really useful for any JLR dealers being so close to the factory. Great jobs guys and thanks again. Gareth
Not Stated by Zaman Bux
15 June 2020
Excellent service transporting my BMW Z4 GT3 & Toyota Supra from Redditch to Birmingham, extremely polite and very professional from the first phone call to the delivery of the cars, it’s nice to see others treat your pride possessions like it’s their own, I would highly recommend.Excellent service transporting my BMW Z4 GT3 & Toyota Supra from Redditch to Birmingham, extremely polite and very professional from the first phone call to the delivery of the cars, it’s nice to see others treat your pride possessions like it’s their own, I would highly recommend.
Not Stated by Lee Hodgkins
14 June 2020
Excellent service transporting my old Rover Coupe from Birmingham to Bristol.Excellent service transporting my old Rover Coupe from Birmingham to Bristol.Highly recommended.
Rover Coupe by Ryan A
10 June 2020
Very good service… best prices and prompt delivery… highly recommended
Not Stated by Sheraz Aslam
9 June 2020
Great service, very helpful and friendly staff and a great price for a late notice pick up. Highly recommended!
Not Stated by Andy West
9 June 2020
great service prompt pick up and delivery great customer service very informative and polite staff
Not Stated by Donna Mason
20 May 2020
Polite & Efficient Recovery – Thanks Guys!
Required recovery after an accident on Stratford Road.
The driver arrived in good time & customer service staff were able to update me with his location along the way – very professional and got us to the garage safely.
Our driver was polite & helpful… Wouldn’t hesitate to recommend Urban Logistics.
Unknown by Altaf S-2
27 February 2020
excellent service, very polite people and the offer, less than half price of 5 other places in the area. awaiting time for the recovery 30-90mins. NO OTHER PLACE LIKE THIS FOR YOUR RECOVERY!
Unknown by Krzysztof K-42
26 February 2020
Great Service from Urban Vehicle logistics 5 star service from start to finish
Just had my military vehicle shipped, was very happy with service, staff were great and in my opinion a fantastic price, picked up and delivered on time, great communication, will use again no hesitation Dave Broadsword Military Vehicle Group
Unknown by David B-2772
7 November 2019
Have used UVL for 2 collections within the last week and the service has been great.
Quick quotes + amazing service.
Will 100% be using in the future for local Midlands based vehicle / trailer collections.
Unknown by Paige D-19
29 August 2019
Fast, friendly and reliable. Never failed to let me down and reasonable prices. 100% recommend!
Not Stated by Towheed Hussain
16 July 2019
Great customer service and they complete the job to the highest quality. Definitely would recommend to everyone. Keep it up!
Not Stated by Rayahn Hakim
25 June 2019
Has been a pleasure using Urban vehicle Logistics for recovery services very organised they will even make sure they have the driver has the number for pick up and collection. Has been a pleasure using Urban vehicle Logistics for recovery services very organised they will even make sure they have the driver has the number for pick up and collection. Everyone in the office is helpful and on point.
Not Stated by Simon Says
11 June 2019
on time. all good.
Unknown by Abid R-3
10 January 2019
Great company & excellent service
Quick and easy communication. Really great service and very reasonable price. Would definitely recommend.
Unknown by White Spoon80
21 March 2018
5 star service would highly recommended and would definitely use again.
Unknown by Jon P-78
29 July 2017
My experience with Urban was outstanding.
The two excellent, highly professional and very resourceful drivers could not have been more efficient and helpful.
A Renault Fuego Turbo, garaged for 20 years in a set back garage, off an angled drive on a short, narrow private road in the middle of Hertfordshire, was expertly moved, ramped, secured and delivered to the depot in Birmingham where I found out that the intended garage destination could not take the car.
Urban, quickly sorted out the problem, they stored the car, for a very reasonable charge and a week later delivered the car to a new destination at no extra cost.
All communication was promptly and efficiently responded to by the excellent Charlie who operates to such a high level of integrity and efficiency that he should be running the country.
Highly, highly recommended in every respect.
ONCE AGAIN MANY THANKS
Unknown by AJ X
4 March 2017
Brilliant service great value for money
called these guys in an emergency turned up within 30 minutes and got us out of a pickle. guys in the call centre were really helpful and the price was really reasonable would recommend them!
Unknown by Donna P-10
24 January 2017
I used Urban Vehicle Logistics to recover my car to my house, after I badly damaged the steering and front suspension in an encounter with the curb.
I used the online quote form as it was a non urgent job, and was quoted a very reasonable price. The driver was friendly and professional and knew what he was doing.
Haven’t used any other part of the business but I’m 100% satisfied with their recovery service and would highly recommend to anyone.
Unknown by wifey 1
20 January 2016
MANY THANKS FOR A QUICK AND PROFESSIONAL SERVICE . POLITE DRIVER . EXCELLENT. WILL USE AGAIN . MITCHELL
Unknown by MOTO 31
2 November 2015
Excellent service from start to finish. I’m a independent purchaser of vehicles and have used many different recovery firms but I can say that the service Urban logistics has provided is second to none an will in future use Urban logistics as my main recovery vehicle carriers/transporters….
Unknown by Tree _408
23 October 2015
Fantastic service. When the vehicle was collected the driver was polite and professional and the delivery was carried out very efficiently. We had to make some last minute changes for delivery and this was dealt with in a quick and timely manner. The team were very helpful and friendly, I will definitely be recommending them. Thank you
BMW 1 Series by R Beaufort
4 September 2015
Excellent customer experience , will super fast service will 100% recommend to use.
Unknown by harris khaliq
10 June 2011
Excellent response time, professional and friendly staff. They took good care of my car and delivered it in a timely manner. Reasonably priced, would definitely recommend their services.
Mercedes E270 CDI by Anika Begal
14 April 2011
Well done job helped me move a vehicle when my driver called in sick.
Lamborghini Urus by Kamal Uddin
This is the first time that I used Urban Vehicle Logistics for my business use i.e. transportation of vehicles. This particular job was by no means simple or straightforward. The collection was from London back to Birmingham however Urban Vehicle Logistics simplified the complete process from start to finish. At short notice at my request the pick up collection time was brought forward and on this occasion Urban Vehicle Logistics managed to accommodate me and saved me additional storage costs. The recovery location proved to be very difficult to collect the vehicle and created many obstacles however the logistics team were able to overcome all issues and recover the vehicle in a professional and organised manner, without bringing it to my attention, complaining or providing excuses. Other recovery companies in the past have had such problems providing these excuses however not the guys at Urban Vehicle Logistics. The first contact they made with me via text and phone call was that they were one hour away from destination and upon arrival the driver Nicky was professional, organised and helpful. I would highly recommend Urban Vehicle Logistics to anyone who wants their vehicle transported.
Vito (Mercedes-Benz) by Dave Smith
Hello lads, wanted to leave you a message after you picked up my Porsche for me in a superb time and the time frame was exact to what you said it would be. Very very happy, and I always recommend you to family and friends.
Porsche 911 by S Fox
Hello, I wanted to drop you a quick note to thank you for transporting our van. From the first call to all subsequent follow ups I have been very impressed with your support and service. I would definitely recommend you to others. Thanks again. Mike
VW T25 Camper Van by Mike S
Excellent service. I’m told at collection the driver was well informed and delivery went without a hitch. We had to make some late changes for delivery and this was dealt with efficiently. Office staff very helpful, friendly and quick to respond. Would highly recommend. Thank you.
Ford Mondeo by Chris M
VW T25 Camper Van by Chris M
Leave Your Review
Urban Vehicle Logistics
Car transportation service
We provide car transportation in both single and multiple loads as we have an array of different transporters available. Our multiple vehicle transporters can hold up to eleven vehicles at a time.
If you require our car transportation service do not hesitate to call us and we will get your car moving in no time!
0121 327 8786