Customer Testimonials

Read Our Customer Testimonials

 

The customer service was outstanding. I asked for a quote on a Sunday, and after another e-mail on Monday, they said that the vehicle would be at my location within the hour, and it was. The recovery van operator was efficient, friendly, and knowledgeable. I would recommend this company to anyone.

Ford Focus  by Paul Kenny

11 October 2021

 


 

Great service.

Not Stated  by Mark Cosgrove

6 September 2021

 


 

Professional, good communication I felt my car was in good hands

Not Stated  by Steve Richards

7 July 2021

 


 

Just had our ambulance moved by these guys and I can honestly say I have never received customer service to this level before. From my initial call to the collection to the delivery was faultless. 5 stars for Urban Vehicle Logistics and all the staff that helped out. Will be recommending you to all I know. Keep up the great work!

Ambulance  by Ijaz Mahmood

7 July 2021

 


 

Great service for a short notice collection
Called on the off-chance for a next-day pickup and they were very pleased to help. Friendly staff, great service and super efficient. I would highly recommend them.

Unknown  by Andy W-602

10 June 2021

 


 

Thank you for delivering my new vehicle, really appreciate the service.

Mercedes G Wagon  by Kamal Uddin

8 June 2021

 


 

The customer service from these guys is excellent. They gave me help and advise. Although I didn’t use service at this particular time.they still took the time to talk to me and were on standby in case I needed them.i wouldn’t hesitate to use them if I needed too

Not Stated  by Joanne Harbach

13 May 2021

 


 

Amazing service , never turn down a job, no job is to small or too big for these guys reputable company

Not Stated  by Mohammed Kabir

19 April 2021

 


 

Excellent service received!! From the first point of contact the whole team did a brilliant job ensuring that they put my customer needs first. They were very professional, well mannered and efficient at completing an exceptional job. Going above and beyond to help me get my car sorted and to ensure minimum disruption to my day. Would definitely recommend them and will be using them again if ever needed. Thanks all!!

Not Stated  by Wajeeha Hussain

6 April 2021

 


 

Nice people. Recovery.

Not Stated  by K Khan

17 March 2021

 


 

GOOD SERVICE, KNOW WHAT THEY ARE DOING, VERY COMPETITIVE AND ACCOUNTS ARE VERY PROFESSIONAL. RECOMENDED. DRIVERS ARE ALWAYS ABLE TO GET THE LOAD SORTED EVEN IF DIFFICULT. THANK YOU

Not Stated  by Edmund Goode

7 March 2021

 


 

Professional and Reassuring
Easy to deal with, competitively priced and kept in touch with updated arrival time which provided peace of mind.
Accounts Dept also very personable and professional.

Unknown  by Victoria F-121

8 February 2021

 


 

They were amazing …….quick , easy , effortless and very friendly and efficient .They picked the car up when they said they would And delivered exactly when they said they would.Delivery driver was first rate and very helpful too.will Defo use them again .

Not Stated  by David Mckeown

5 February 2021

 


 

Lifesavers!
Hopefully, I won’t have to but numbers are saved on my phone, absolutely first class service. Great communication and fantastic driver too! Thank you for rescuing me stuck in the countryside over Christmas.

Unknown  by Steve F-525

29 December 2020

 


 

reasonable service and cheapest than others

Not Stated  by Tudor Cozmuta

19 November 2020

 


 

Urban vehicle logistics was very helpful, they were able to take care of the services we needed in a fast and professional manner. Would definitely use their services again, thank you very much.

Not Stated  by Project GLOBAL

24 September 2020

 


 

We required a recovery for my mum’s car and I can not rate Urban Vehicle Logistics enough for there first class service.The whole team at Urban from the management to the drivers are professional and nothing is too much trouble for them. They will go above and beyond to get the job done.Most definitely would recommend them and would not hesitate to use them again.
Thanks Urban!

Not Stated  by Rina Chauhan-Platt

22 September 2020

 


 

You are an absolute pleasure to work in cooperation with, swift, polite and nothing is ever an issue. Many thanks to you all at urban.. Robbie PJ Rhodes..

Not Stated  by UK Orpheus

21 September 2020

 


 

Excellent Service
We required a recovery for my mum’s car and I can not rate Urban Vehicle Logistics enough for there first class service.

The whole team at Urban from the management to the drivers are professional and nothing is too much trouble for them. They will go above and beyond to get the job done.

Most definitely would recommend them and would not hesitate to use them again.

Thanks Urban!

Unknown  by Rina C

3 September 2020

 


 

I just wanted to send a note to thank you and your staff for the efficient and trouble free service arranging and transporting my classic car from West London to Birmingham recently earlier this week.
I particularly want to commend your driver/technician, Mario, who is clearly very experienced and knowledgeable. He handled the loading, transfer and delivery with care, skill. and good humour.
I’d have no hesitation in recommending your services. Thank you.

Unknown  by Peter P-488

2 September 2020

 


 

Everyone who I dealt with at Urban Vehicle Logistics were incredibly helpful, quick responses from the initial enquiry right through to the vehicle being delivered back to us. I will definitely be using again and would not hesitate in recommending them. Thanks again

Not Stated  by Laura Desborough

6 August 2020

 


 

Great service wouldn’t go anywhere else!Staff are professional courteous and go the extra mile.Reliable and efficient prompt response. A very happy customer, definitely recommend to others.

Not Stated  by Nahid Aktar

3 August 2020

 


 

Great service, quick & efficient, would highly recommend. Thanks Shaid .

Unknown  by Jo A-199

1 August 2020

 


 

Amazing service
The entire team were incredibly helpful and efficient, right through from my initial enquiry to delivering the car back to us. Competitive rates and first class service, a big thank you again to a very professional team.

Unknown  by Laura D-240455

6 July 2020

 


 

Excellent & professional set up, as always.These guys are always quick & very organized. If you want a job done, then look no further ! Thank you. Evolve cars.

Not Stated  by Asif Iqbal

21 June 2020

 


 

Delivered a van bought from Copart for a good price. Friendly and helpful staff, will be using again.

Not Stated  by Mohammed Aziz

17 June 2020

 


 

On behalf on Lancaster Reading JLR I would like to say a massive thank you to the team at Urban Logistics, they pulled out all the stops and delivered a car at very short notice. I would recommend them to any of my counterparts and really useful for any JLR dealers being so close to the factory. Great jobs guys and thanks again. Gareth

Not Stated  by Zaman Bux

15 June 2020

 


 

Excellent service transporting my BMW Z4 GT3 & Toyota Supra from Redditch to Birmingham, extremely polite and very professional from the first phone call to the delivery of the cars, it’s nice to see others treat your pride possessions like it’s their own, I would highly recommend.Excellent service transporting my BMW Z4 GT3 & Toyota Supra from Redditch to Birmingham, extremely polite and very professional from the first phone call to the delivery of the cars, it’s nice to see others treat your pride possessions like it’s their own, I would highly recommend.

Not Stated  by Lee Hodgkins

14 June 2020

 


 

Excellent service transporting my old Rover Coupe from Birmingham to Bristol.Excellent service transporting my old Rover Coupe from Birmingham to Bristol.Highly recommended.

Rover Coupe  by Ryan A

10 June 2020

 


 

Very good service… best prices and prompt delivery… highly recommended

Not Stated  by Sheraz Aslam

9 June 2020

 


 

Great service, very helpful and friendly staff and a great price for a late notice pick up. Highly recommended!

Not Stated  by Andy West

9 June 2020

 


 

great service prompt pick up and delivery great customer service very informative and polite staff

Not Stated  by Donna Mason

20 May 2020

 


 

Polite & Efficient Recovery – Thanks Guys!
Required recovery after an accident on Stratford Road.

The driver arrived in good time & customer service staff were able to update me with his location along the way – very professional and got us to the garage safely.

Our driver was polite & helpful… Wouldn’t hesitate to recommend Urban Logistics.

Unknown  by Altaf S-2

27 February 2020

 


 

Excellent service
excellent service, very polite people and the offer, less than half price of 5 other places in the area. awaiting time for the recovery 30-90mins. NO OTHER PLACE LIKE THIS FOR YOUR RECOVERY!

Unknown  by Krzysztof K-42

26 February 2020

 


 

Great Service from Urban Vehicle logistics 5 star service from start to finish
Just had my military vehicle shipped, was very happy with service, staff were great and in my opinion a fantastic price, picked up and delivered on time, great communication, will use again no hesitation Dave Broadsword Military Vehicle Group

Unknown  by David B-2772

7 November 2019

 


 

Have used UVL for 2 collections within the last week and the service has been great.
Quick quotes + amazing service.
Will 100% be using in the future for local Midlands based vehicle / trailer collections.

Unknown  by Paige D-19

29 August 2019

 


 

Fast, friendly and reliable. Never failed to let me down and reasonable prices. 100% recommend!

Not Stated  by Towheed Hussain

16 July 2019

 


 

Great customer service and they complete the job to the highest quality. Definitely would recommend to everyone. Keep it up!

Not Stated  by Rayahn Hakim

25 June 2019

 


 

Has been a pleasure using Urban vehicle Logistics for recovery services very organised they will even make sure they have the driver has the number for pick up and collection. Has been a pleasure using Urban vehicle Logistics for recovery services very organised they will even make sure they have the driver has the number for pick up and collection. Everyone in the office is helpful and on point.

Not Stated  by Simon Says

11 June 2019

 


 

on time. all good.

Unknown  by Abid R-3

10 January 2019

 


 

Great company & excellent service
Quick and easy communication. Really great service and very reasonable price. Would definitely recommend.

Unknown  by White Spoon80

21 March 2018

 


 

5 star service would highly recommended and would definitely use again.

Unknown  by Jon P-78

29 July 2017

 


 

My experience with Urban was outstanding.

The two excellent, highly professional and very resourceful drivers could not have been more efficient and helpful.

A Renault Fuego Turbo, garaged for 20 years in a set back garage, off an angled drive on a short, narrow private road in the middle of Hertfordshire, was expertly moved, ramped, secured and delivered to the depot in Birmingham where I found out that the intended garage destination could not take the car.

Urban, quickly sorted out the problem, they stored the car, for a very reasonable charge and a week later delivered the car to a new destination at no extra cost.

All communication was promptly and efficiently responded to by the excellent Charlie who operates to such a high level of integrity and efficiency that he should be running the country.

Highly, highly recommended in every respect.

ONCE AGAIN MANY THANKS

Unknown  by AJ X

4 March 2017

 


 

Brilliant service great value for money
called these guys in an emergency turned up within 30 minutes and got us out of a pickle. guys in the call centre were really helpful and the price was really reasonable would recommend them!

Unknown  by Donna P-10

24 January 2017

 


 

I used Urban Vehicle Logistics to recover my car to my house, after I badly damaged the steering and front suspension in an encounter with the curb.

I used the online quote form as it was a non urgent job, and was quoted a very reasonable price. The driver was friendly and professional and knew what he was doing.

Haven’t used any other part of the business but I’m 100% satisfied with their recovery service and would highly recommend to anyone.

Unknown  by wifey 1

20 January 2016

 


 

MANY THANKS FOR A QUICK AND PROFESSIONAL SERVICE . POLITE DRIVER . EXCELLENT. WILL USE AGAIN . MITCHELL

Unknown  by MOTO 31

2 November 2015

 


 

Recovery vito
Excellent service from start to finish. I’m a independent purchaser of vehicles and have used many different recovery firms but I can say that the service Urban logistics has provided is second to none an will in future use Urban logistics as my main recovery vehicle carriers/transporters….

Unknown  by Tree _408

23 October 2015

 


 

Fantastic service. When the vehicle was collected the driver was polite and professional and the delivery was carried out very efficiently. We had to make some last minute changes for delivery and this was dealt with in a quick and timely manner. The team were very helpful and friendly, I will definitely be recommending them. Thank you

BMW 1 Series  by R Beaufort

4 September 2015

 


 

Excellent customer experience , will super fast service will 100% recommend to use.

Unknown  by harris khaliq

10 June 2011

 


 

Excellent response time, professional and friendly staff. They took good care of my car and delivered it in a timely manner. Reasonably priced, would definitely recommend their services.

Mercedes E270 CDI  by Anika Begal

14 April 2011

 


 

Well done job helped me move a vehicle when my driver called in sick.

Lamborghini Urus  by Kamal Uddin

 


 

This is the first time that I used Urban Vehicle Logistics for my business use i.e. transportation of vehicles. This particular job was by no means simple or straightforward. The collection was from London back to Birmingham however Urban Vehicle Logistics simplified the complete process from start to finish. At short notice at my request the pick up collection time was brought forward and on this occasion Urban Vehicle Logistics managed to accommodate me and saved me additional storage costs. The recovery location proved to be very difficult to collect the vehicle and created many obstacles however the logistics team were able to overcome all issues and recover the vehicle in a professional and organised manner, without bringing it to my attention, complaining or providing excuses. Other recovery companies in the past have had such problems providing these excuses however not the guys at Urban Vehicle Logistics. The first contact they made with me via text and phone call was that they were one hour away from destination and upon arrival the driver Nicky was professional, organised and helpful. I would highly recommend Urban Vehicle Logistics to anyone who wants their vehicle transported.

Vito (Mercedes-Benz)  by Dave Smith

 


 

Hello lads, wanted to leave you a message after you picked up my Porsche for me in a superb time and the time frame was exact to what you said it would be. Very very happy, and I always recommend you to family and friends.

Porsche 911  by S Fox

 


 

Hello, I wanted to drop you a quick note to thank you for transporting our van. From the first call to all subsequent follow ups I have been very impressed with your support and service. I would definitely recommend you to others. Thanks again. Mike

VW T25 Camper Van  by Mike S

 


 

Excellent service. I’m told at collection the driver was well informed and delivery went without a hitch. We had to make some late changes for delivery and this was dealt with efficiently. Office staff very helpful, friendly and quick to respond. Would highly recommend. Thank you.

Ford Mondeo  by Chris M

 


 

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VW T25 Camper Van  by Chris M

 


 

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Urban Vehicle Logistics 10
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Urban Vehicle Logistics

Car transportation service

We provide car transportation in both single and multiple loads as we have an array of different transporters available. Our multiple vehicle transporters can hold up to eleven vehicles at a time.

If you require our car transportation service do not hesitate to call us and we will get your car moving in no time!

0121 327 8786